• 1.Can Not Turn onMake sure the battery have power.
    Try turning on the device when charging.
  • 2.Can Not FireClean the tank/pod/auto sensor and the device.
    Change other pods/tanks or coils.
  • 3.LeakingMake sure the coil is correctly installed.
    Change other coils or pods to have a try.
  • 4.Can Not ChargeClean the charging port and the cable.
    Change other batteries and the charging cable.
    Charge the device for at least 2 hours if it hasn’t been used for a long time.
  • 5.Lower Power/Auto-turn off/Check BatteryIt is recommend to use high – rate battery, with discharge current > 30A or higher drain battery.
    Please use the coil with higher resistance to see if have same issue.
    If above problem still exists, please contact us by email: service@voopoo.com
  • 6.Check AtomizerPlease clean the MOD/Pod/Cartridge electrode/510 connector and check if the pin in the MOD is flexible.
    Please clean E-juice or condensate inside the auto sensor/MOD/Tank.
    Do not screw the MOD 510 connector tightly. Please rotate the Pod 180 degrees or change other coils/pods/tanks to try.
  • 7.Burning SmellWhen using the new coil, fill e-liquid to completely soak the coil and let it sit for 5 minutes at least before vaping .
    Make sure to use the coil within wattage range.
    Change a new coil if it has been used for a long time
  • 8.Button ProblemPress the button harder and make sure the device is unlocked.
    Restart the device and then press the buttons again.
  • 9.Resistance Reading ErrorChange other coils/pods/tanks.
    Make sure the coil is Voopoo product.
  • 10.Can Not UpgradeMake sure the cable is original and the system of your computer is Windows.
    Try the type-c cable with both the upside and downside.
    Make sure the battery of your device is over 60%.